Julumuqi Vox — Privacy Policy

Effective date: September 7, 2026

Operated by: Julumuqi, Inc. ("we", "us")

This policy explains what data we collect when you use Julumuqi Vox, why we collect it, how long we keep it, and how to get it deleted. We've tried to keep it short and readable. If anything is unclear, email us at support@julumuqi.games and we'll explain.

The short version: we collect your voice to run the app — commands are transcribed, and a voiceprint tells the app who's speaking. Voiceprints are collected only with your explicit consent, but the app doesn't work without one, so enrolling is required to play. We don't sell or share your data, we keep it only as long as needed, and you can have it deleted at any time by emailing us.

1. What we collect

Account information

Your name and email address (used to set you up and communicate with you).

Voice commands and session audio

When a game session is running, the app captures audio so it can transcribe spoken commands.
Session audio is automatically deleted within 7 days of the session. During that window we use it only to diagnose and fix technical problems (e.g., transcription errors) and to improve the app's own speech-to-text and speaker-recognition accuracy. We keep the text transcript, not the recording.

Voiceprints (biometric data)

During onboarding, with your explicit prior written consent, you send us a short voice recording. We convert it into a "voiceprint" — a numerical signature of your voice.
The voiceprint is used for exactly one purpose: recognizing who is speaking during your game sessions (including tuning that recognition so it works well).
The raw recording is permanently deleted as soon as your voiceprint is created.
We never create voiceprints from ambient session audio — only from the recording you deliberately submit during onboarding. People in the room who have not enrolled are treated as "unknown speakers" and no voiceprint or profile is created for them.

Basic technical data

Standard app/device diagnostics (e.g., device type, OS version, crash logs) used to keep the app working.

2. What we do NOT do

We do NOT sell, lease, trade, or otherwise profit from your voice data, voiceprints, or transcripts, and we do NOT share them with anyone except service providers acting on our behalf under the restrictions in Section 4.
We do NOT use your voice data to train machine-learning models for any purpose other than making the app itself better at hearing and recognizing you. Improving the app's own speech-to-text and speaker recognition is the only model training we do with your voice data — no advertising, no profiling, no surveillance, and nothing is ever shared with or sold to anyone else to train their models. For training we use only audio segments attributed to enrolled players; segments from unknown speakers, and anything we cannot confidently attribute, are discarded.
We do NOT use voiceprints to build or train other models, or for anything unrelated to speaker recognition. (Your voiceprint is used to recognize you, which includes calibrating and testing how accurately the app recognizes enrolled speakers — for example, tuning matching thresholds.)
We do NOT use your data for advertising.
We do NOT permit our service providers to retain or train on your audio (see Section 4).

3. Biometric data retention and destruction policy

This section is our public written policy on biometric data, including for the purposes of the Illinois Biometric Information Privacy Act (740 ILCS 14) and similar laws.

What we possess

Voiceprints (numerical voice signatures) of users who completed our consent and enrollment process.

Retention schedule

Enrollment recordings (raw audio): permanently deleted immediately after the voiceprint is created.
Session audio: permanently deleted no later than 7 days after the session (retained only for technical troubleshooting and improving the app's own speech recognition; never used to create voiceprints).
Voiceprints: permanently destroyed 90 days after your last game session, OR when you ask us to delete them, OR when your account is closed, OR when the voiceprint is no longer needed for speaker recognition — whichever comes first. In all cases, destruction occurs no later than 1 year after your last interaction with the app.

Destruction guidelines

Deletion is permanent: voiceprints and recordings are removed from our production systems upon deletion, and from backups within 30 days as backup media rotates.
Deletion requests: email support@julumuqi.games from the address you enrolled with. We will confirm when destruction is complete.

Consent

We collect a voiceprint only after informing you in writing of what is collected, the specific purpose, and the retention term, and only after receiving your written (electronic) release.

Storage and security

Voiceprints and any voice data in our possession are encrypted in transit and at rest, and access is restricted to personnel who need it to operate the service. We protect biometric data using at least the same standard of care we apply to our most sensitive data.

4. Service providers

We may use third-party services to process data on our behalf (for example, generating the app's spoken voice, speech-to-text transcription, or cloud hosting). Any such provider is contractually limited to processing your data solely to provide their service to us; they may not retain your audio or use it to train their models. We do not otherwise disclose your personal data to third parties unless required by law (e.g., a valid warrant or subpoena).

5. Your choices and rights

Access: email us to ask what data we hold about you.
Deletion: email us to have your account, transcripts, and voiceprint permanently deleted.
Withdraw consent: you may withdraw your voiceprint consent at any time; we will destroy the voiceprint. Note that voice recognition is core to the app, so withdrawing consent means the app will no longer be usable on your account.
Requests go to support@julumuqi.games from the email address associated with your account.

6. Age requirement

Julumuqi Vox is currently for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has provided us data, email us and we will delete it.

7. Where we operate

Julumuqi Vox is currently offered in the United States only.

8. Changes to this policy

If we change this policy, we will update the effective date above and notify active users by email before material changes take effect. We will not use previously collected voiceprints for new purposes without asking for your consent again.

9. Contact

Julumuqi, Inc.

support@julumuqi.games